About Us
Established in 1998 Millennium Underwriting Agencies’ core charter was to provide the MGA Group with an insurance solution for its thriving farm portfolio.
We are pleased, that after 10 years of operation, Millennium manages over $12,000,000 in farm insurance premiums alone.
During the 10 years Millennium has added 11 new products to its range;
Business Package
Professional Indemnity
Trades Package
Personal Accident and Illness
Aquaculture
Crop
House and Contents
Personal Package
Landlords
Commercial Property
Residential and Commercial Strata
Millennium has an experienced and committed team of underwriters and claims specialists providing exceptional service to our broking partners and their clients.
Today’s insurance market provokes many challenges to the broking market. For example:
• There are fewer insurers
• Enormous differences in covers and conditions
• A complex level of expertise required to understand your client’s insurance needs
Why select Millennium as your preferred insurance solutions partner:
• Well researched understanding of the broking market
• Risk management resources
• Excellent communication
• Technical expertise
• Unique products
• Great people to deal with
Complaints and Disputes Resolution Process
Millennium is committed to providing quality service to you, however, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.
If you wish to make a complaint about our service, our products or a claim simply contact us and ask to speak to the manager of the section handling your claim or policy.
If you are not satisfied with our response to your complaint you can ask to have the matter considered by our internal dispute resolution process. Your complaint will be reviewed by our Complaints Officer, who is a senior officer within the organisation with independent decision making authority. Our complaints officer will write to you within 15 working days advising the outcome of the review and reasons for their decision. If you are not satisfied with the outcome of this process you may elect to have the matter heard by an independent external dispute resolution facility. We will provide you with details of our external dispute resolution facility as part of the information provided to you in our review of your complaint.
General Insurance Code of Practice
Millennium subscribes to the General Insurance Code of Practice. The purpose of the code is to raise the standards of practice and service in the General Insurance Industry. You can obtain more information on the code of practice and how it assists you by visiting their website at www.codeofpractice.com.au.
How to make a claim
We understand that when you make a claim you want it to be simple and fast, so we will do our best to make sure that your claims is processed as quickly and efficiently as possible. To lodge a claim contact you’re Broker in the first instance, who will guide you through the process and supply you with the appropriate claim form to complete and return to us.